This Page - When you click our Purchase button to reserve your flights, a "Thank You" screen appears and directs your to this important page. You will depend on this page exclusively to check on confirmation of the flights, watch tickets being issued, seating, airline schedule changes, etc. As noted in the Terms previously, fares are not guaranteed until correctly ticketed (a rule for all travel web sites). Most ticketing is under three hours; "bargain fares" take up to 72 hours.
Email Test - We automatically email you a copy of your reservation within 30 minutes of your making a reservation. The email is simply a test to see if you can receive emails from us. It also can be used as a receipt. If you do not receive the email quickly, then automatically one of the following is true: (1) email was blocked on your end (AOL & Earthlink are the worst), (2) you misspelled your email address, or (3) your mailbox is too full. If you are not receiving our emails, please check if your mailbox is too full and please email us, since email is one way to contact you with any issues (such as credit card failure) or future schedule changes made by the airline.
Shipping of Tickets - For some flights, paper tickets may be required. We only ship to U.S./Canada addresses (and no PO Boxes or APO). So, if this may create a shipping issue or you need to change your shipping address, please email us immediately. However, it may best be first to try steps 3-5 below to see if your tickets are issued yet and (if so) what type of ticket. If there is a lap infant on an international flight, a paper ticket definitely will be required. For more shipping questions, click here.
Charges - For many fares, your total price may be split into two or more charges. Sometimes there is a separate charge by an airline for each passenger. You may also see charges split into a part called "airfare balance," "service fee," "agent fee," "travel service" or similar. You should recall that service fees were included the very first time we showed you a fare. Then on the next page the taxes were added and displayed. Charges that have one of the above labels will sometimes mean a special portion of the fare (such as a wholesaler's portion) or service fees or both. For electronic tickets, your total charges always will be what you saw clearly on the credit card screen. Alternately, if paper tickets are required, then as mentioned on the credit card screen, there will be a shipping charge. If somehow you see incorrect or double charges, please email us. Usually all that means is your bank gave us two approvals for the same ticket and you will see one disappear in a few days (your bank decides).Check My Reservation
1: Locate Your Reference Code - This is a six-digit code made of letters and possibly numbers that appeared on your confirmation screen and in the test email mentioned above. If you cannot find your reference code, Click Here. NOTE: 85% of the time, this code not the same as the code the airline recognizes. It is a GDS code (designed for travel agencies). You also might not be able to use this code on the airline's web site, since you did not book on their web site.
2: Determine Reference Code Type - If your code begins with a 1, 2, 3, 4, 5, X, Y, or Z, then you likely have an Amadeus Code. If your code begins with any other letter, then you have a Sabre Code.
3: View Reservation - Please use one of the two web sites below. Your choice depends on whether you have an Amadeus or Sabre reservation (Step 2 above):
Checkmytrip.Com: Use for Amadeus reference codes but ignore incorrect baggage info
Virtuallythere.Com: Use this site for Sabre reference codes, use password gorilla ("travel" also works)
If your code is not recognized, you may be reading it incorrectly, since letters Z, S, O, I, and L can look like numbers 2, 5, 0, and 1. You are also asked for your last name. If you have a double last name, you should remove hyphens (possibly spaces too). If you still have trouble, please contact us.
Print Reservation: At checkmytrip or virtuallythere, find the option to print (or save as a file). Make sure your names and travel dates/times are correct. Last names may be shortened due to the airline requiring less than 16 letters. All airlines periodically change their flight scheduling so you may have to reprint again on a later date.
IMPORTANT NOTICE: Please review flight dates, times, email address, and passenger name(s). For international travel, the name of each passenger must match a passport. However, middle names are not required. For domestic flights, the names must match a government-issued photo ID.
4: Make Sure Flights Confirmed Well - Checkmytrip.com (or virtuallythere.com) will show you each flight. Make sure each flight says "confirmed." If a segment says "waitlist" or "unable to confirm," we will always try to contact you. However, please contact us immediately regardless. Sometimes we can confirm your seats manually. Otherwise, we will ask which of the following you prefer: (1) Wait for the waitlist to "clear" over a few days, (2) Alter the flights, (3) Cancel free of charge. When an airline waitlists or fails to confirm, it is not something we or any other web site could have prevented. Such failures are a behavior by the airlines that was once considered "acceptable" in the days before the Internet. Importantly, please scroll down the checkmytrip page to where you see one or more sections labeled "MISCELLANEOUS." That is the quickest place to see if you have a problem with a credit card decline or other reason that your tickets cannot be issued. If so, please contact us immediately.
5: See If Tickets Issued & Check Ticket Type Most tickets issue in under 2 hours. Others take up to 72 hours depending on fare type (particularly "bargain fares"). Below, we describe how to confirm that your reservation is ticketed, depending on whether you have an Amadeus or Sabre reservation. If your flight is in less than 10 days and you are anxious for ticket issuance, then don't be shy, please contact us for an update. For any booking, certainly email if you have seen no change in ticket status in five days. Maybe we have been trying to reach you about a problem.
Amadeus reservation at Checkmytrip.com - Once tickets are formally issued, there will be changes to the page. If e-tickets are issued, a section called "E-ticket numbers" will appear. If any tickets are electronic, click the "Print Itinerary" link. If any tickets are paper, you will receive an email with a tracking number. For more information, look upward from this current paragraph to the "Shipping of Tickets" section. Importantly, please scroll down the checkmytrip page to where you see one or more sections labeled "MISCELLANEOUS." That is the quickest place to see if you have a problem with a credit card decline or other reason that your tickets cannot be issued. If so, please contact us immediately.
Sabre reservation at Virtuallythere.com - Look to see if there are notes at the top or bottom of the reservation that mention "paper tickets." If so, then paper tickets have been issued (see "Shipping of Tickets" section above). If you see no paper ticket information at virtuallythere, then find and click the "eTicket Receipt" link. If an e-ticket has been issued, you can print the screen of information. However, if you instead see a message "You currently do not have a valid eTicket Receipt" then it means either the ticket is not issued yet or a paper ticket has been issued. You may email us to find out more.
6: Check Extra Information
Minors Alone: Before booking airfare, hopefully you checked any airlines involved regarding their rules for minors traveling alone. Each airline sets its own rules. If you have booked in error, please contact us immediately. For airline web sites, click here.
Special Meals: Always reconfirm these with the airline a minimum of 48 hours prior to departure. We enter whatever preference you gave during your purchase, but not all airlines have all meals, so please contact the airline.
Special Needs/Disabilities: Arrangements for wheelchairs, special escorting, and other health matters can only be handled by contacting the airline.
Pets: Arrangements for pets can only be handled by contacting the airline. Be advised some airlines have rules regarding the size of pet that can be brought as a carry-on and weather restrictions for pets in cargo.
Frequent Flyer Credits: Not all flights you book may qualify for the plan you have. Code-sharing, wholesale rate conditions, and other restrictions may apply. We do not know the rules of your plan, but we do enter any information you provided. A few airlines may have trouble acknowledging this information, so please reconfirm your frequent flyer status during check-in at the airport and save your ticket information as proof that you deserve credit.
Seat Assignments: Seating will show in your reservation only if the tickets have been issued. Otherwise seat assignments will be blank or say "check-in required." For Amadeus reservations (at checkmytrip.com) in particular, you will have to click a yellow-orange little box at the corner of each flight to expand the details to find seat assignments.
If your tickets have been issued but a seat assignment is blank or says "check-in required," it means the plane is at least 80% full so you will choose seats only when check-in at the airport (arrive early for best seating). Also, per airline rules, for trips crossing a major ocean, any intra-Europe segments (within Europe) and intra-Asia segments will not have assigned seating until you land in Europe or Asia.
We always attempt to assign seats according to the preferences you gave when purchasing the tickets and always attempt to seat all passengers in the same row or as close together as possible. If you do not like your seating, you may first try contacting the airline directly using our Airline Contact page. NOTE: The airlines use a different reference code than we do in most cases, so have them look you up by your name. The airline's "own" code usually appears within your checkmytrip.com or virtuallythere.com details (however, some airlines prefer our Amadeus code).
Bulk-head / exit-row seating: Airlines only assign this seating during check-in. Request it at that time.
7. International Travel & Foreign Entry - Passports are required for nearly all international travel. An airline also may not allow you to board a plane if you require a travel visa or other foreign entry requirements satisfied for that country. Please visit our international travellers page for more information.
8. Flight Changes - As the airlines make flight schedule changes at their discretion, and some changes are last minute, it is strongly advised that you contact the airlines 24 hours prior to departure to re-confirm your flights. For a list of airline phone numbers, please use our Airline Contact Page. Note: The airlines use a different reference code than we do in most cases, so have them look you up by your name.
To see at any time whether the airlines have updated global systems with changed flights, monitor your reservation at using either the link in your ticketing email (the "second" email mentioned above) or visit checkmytrip.com or virtuallythere.com to view your flights. However, virtuallythere will only display your flights for 71 days after purchase and checkmytrip will be 180 days, so at some point the airline may be your sole access to flight change information. If the airline has made an inconvenient change, you may call them to ask if they might further alter your itinerary in a more convenient way.
If the airline messages us about a change, we will make an attempt to forward a new copy of your itinerary. If you do not receive it, it means either the airline did not notify us (even though they may disagree), or the airline tried to notify us but the system connecting to us was offline, or your email server did not accept our email (or you typed your email address incorrectly at one time). In any case, this means it is your responsibility to reconfirm your flights with the airline prior to each departure.